Terms & Conditions
ARATOURS GmbH trading as AlpTransfer (hereinafter called the “Company”) represents below Terms and Conditions. By placing a booking by phone or online, you affirm, that you have considered and accepted our Company’s Terms and Conditions. The company shall not be liable for any errors or omissions that may happen, if you ignore being acknowledged with it. If you will have a question, a concern or need an explanation, our team is always at your disposal with assistance.
The Company may alter Terms and Conditions from time to time. Therefore, you should check the new version of it on our website www.alptransfer.com regularly.
The Company shall endeavor to act in good will and make all efforts within its competence to ensure an enjoyable and safe journey, which fully meets clients’ expectations.
Online Booking Procedure
While making a booking with us you are obliged to supply with all the necessary information, such as passenger name, dates, pick up information and payment details as well as ensure their credibility. If there will be any changes in previously provided transfer details, it will be your responsibility to contact us and request modifications. All notifications we send require an acknowledgment of receipt: you should check the voucher and inform us in case of any inconsistencies as soon as you receive it.
Once we receive your transfer request, we will acknowledge it in written form and contact you regarding the payment.
We offer you an all-inclusive price without any hidden costs, unless you may have any additional requests (additional drop off, waiting time, last minute updates etc.). The price shall be quoted between the Company and the Client based on current rates and tariffs. The prices quoted to the Client at the time of the reservation may subsequently be altered only if certain price determinants such as the Swiss franc/Euro exchange rate, fuel costs, taxes or other government levies change.
Transfer Time Estimation
Trip distance and time provided in the voucher are only for planning purposes: depending on traffic, weather and road conditions or any other event, distance and time of the transfer may be changed.
The company accepts all widely used payment methods such as Credit Card, bank transfer (at least 5 days prior to the pickup date) and PayPal. In providing payment details, you warrant that you have authority to use the card and authorize us to withdraw the amount.
Regarding Credit card payments, for security reasons we are eager to send you a secure payment link, so that you will not have to provide your CC details online.
In case of cash payment bookings, the company requires credit card details only to secure your booking. The company will be authorized to withdraw the amount from the card, if you fail to use the transfer and do not acknowledge us about it. Choosing cash payment booking, please, ensure that you have the correct amount available, unless otherwise stated in your voucher.
Changes to your reservation must be submitted via e-mail, phone or fax checked by the transfer operator and confirmed by e-mail.
You are liable for any increased transfer service cost resulting from requested change. Below are certain examples in case of which price alterations may be applied:
- Extra charge for the last minute changes (changes before 48 hours of the pickup time are acceptable)
- Additional drop-off/pick-up: 20 euro is applicable from 1-8 pax; 40 euro is applicable from 9-50 pax.
- 1 hour waiting time: 40 euro is applicable from 1-8 pax; 80 euro is applicable from 9-50 pax.
- Change of actual number of passengers not reported earlier to transfer operator
- Special rates shall apply to any requested services, which are not stated above.
- Any 3 changes in already confirmed booking is free of charge. Starting from the fourth modification 15 CHF administration fee is applicable
All amendments are subject to availability. Amendments or cancellation requests should not be made with the drivers: only transfer operator is entitled to confirm you changes.
Free cancellation will be applied 48 hours or more prior to the pickup time. For cancellations received less than 48 hours before the scheduled pickup time affords us the right to terminate the transfer request without making a refund. For all non-refundable and cancelled transfers we will provide an invoice, so that you can claim the expense back against your tour operator, airline or travel insurance provider.
Transfer cancellations for large groups (Buses of 25+ passengers) is free of charge only 96 hours / 4 days prior to the pick-up date (time is calculated not per pick-up hour but date).
Group Bus reservations for any events require cancellation at least 30 days prior to the pick-up date.
Any cancellation made over the phone or e-mail, should be confirmed by the transfer operator via e-mail.
Last Minute Bookings
Depending on the routes and the season, we can accept bookings from 0 to 48 hours before the pickup time. However, you are encouraged to make a booking 48 hours prior to the pickup time, otherwise certain changes may apply as a last minute booking or we simply may have no availability.
Transfer Changes and Cancellations by the Company
In case of force majeure situations, the Company reserves the right to cancel the transfer or make changes to the transfer/travel arrangements. These include war, epidemics, natural disasters, military operations, etc., the effects and consequences of which cannot be reasonably mitigated or prevented, as well as delays and deviations caused by weather conditions (heavy rains, thunderstorms, fires, etc.) or public services (changes in the schedule of air transport and railway).
In rare cases, if we cancel the booking, the Company shall notify the Client at the earliest possible date and refund all the amounts that have been prepaid to us.
Child Pricing and Seats
All children and infants regardless of age count should be included in the total number of passengers while making a booking.
Child seats are being provided free of charge. You are encouraged to inform us about the age of travelling children, so that the company can provide a proper child seat. If you want to use your own child seat, we need to be informed about it to ensure that the vehicle provided can accommodate the seat. Whenever you are taking minibuses or coaches, then child seats cannot be provided, as those vehicles do not have compatible seating.
Customers are limited to two items of luggage (one usual holiday luggage bag and a small hand luggage), and a ski or a snowboard bag per person. Any extra excess luggage must be submitted and informed in advance enabling the Company to accommodate with the suitable vehicle. Below you can be acquainted with luggage dimensions:
- Small_ 55 x 40 x 23
- Medium_ 70 x 45 x 25
- Large_ 80 x 50 x 30
Delayed / Cancelled Flights
The Company will monitor your flight, and in case your flight is delayed, the pickup time automatically will be adjusted to flight arrival time. However, if the flight is delayed more than an hour, the Company is entitled to release the driver and put your reservation on hold for the next available transfer at the earliest possible time.
Whenever the flight is cancelled, then the Company is entitled to release the driver and claim a payment from the Client. We will provide you with an invoice, so that you can claim the reimbursement from Air Company or travel insurance company.
Contact procedure / Waiting Time / No-show transfers
Below the voucher, you will find the Company hotline number: we strongly advise to call our hotline in case of any delays or cancellations and we will advise you on further procedure with the booking.
Free waiting time at the airports is up to 1 hour. After an hour the driver can be released or as per availability wait for the client for extra payment.
In case of non-airport pickups, the free waiting time is 15 minutes.
It is your responsibility to call the Company if you are not able to locate the driver at earlier agreed upon pickup place, or if you are delayed in immigration, customs, lost luggage or baggage collection. If the customer fails to call the company and inform about any kind of delays, then after free waiting time as per pickup locations mentioned above (airport 1 hour and non-airport locations 15 minutes) the service will be considered a “no-show”. In case of “no-show” customer accepts to pay full cost of the booked service.
The images illustrated on the quote page are for illustration purposes only.
You can have a look at the Company’s fleet, which is represented, but not limited in “Fleet” page of our website. Therefore, we do not guarantee that these exact vehicles will be provided.
For 13+ passenger transfers the Company is entitled to use 2 vehicles if there is no availability for a one with the provided transfer details. The company may also provide a larger vehicle for certain transfers, if there is no availability for a small one.
If the Company fails to comply with these terms and conditions, then it is responsible only for loss or damage caused to you because of the breach and negligence. Hence, a refund will be made as per the caused damage by the company. We are not liable for accidents, which occur during the provision of the service such as illnesses, injuries or death, unless it is caused by our negligence.
The Company has no responsibility for the eventuality of missed flights or connections due to bad weather conditions, traffic congestion, road accidents, acts of terrorism and vandalism.
If the Company fails for any reason within our control to deliver its passengers to their confirmed destination, ARATOURS GmbH shall provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by the Company for the costs of alternative means of transport incurred by the passenger to get to their ticketed destination shall not exceed the cost of getting to that destination by a taxi.
In case of extremely adverse weather conditions, the Company undertakes to explore other transport options for customers. This may happen when there is a substantial risk for the customer and driver involved in attempting the journey and this decision shall rest solely with the management of ARATOURS GmbH.
The client is solely responsible for the accuracy of provided transfer details. Such as exact pickup/drop off address, available phone number during the travel, age of children travelling, number of pieces of luggage and their size. If they do not correspond to the measurements provided in luggage section of these terms and conditions, then you need to inform us about it.
Parents or chaperons (or friends over 18 years ) of children and adolescents under the age of 18 years are responsible for the conduct of the minors while in the Company’s vehicles, and shall take responsibility for any damage caused by the aforementioned minors.
All passengers in all vehicles must fasten their seat belts. In case of accident, the Company’s liability is limited to the conditions of its insurance contract.
Smoking and consumption of alcohol/spirits are strictly prohibited in the Company’s vehicles.
It is your responsibility to provide full and correct information while making a booking and notify the Company in case of any alterations in the details, that you have previously provided.
Hereby you authorize us that the Company is entitled to charge the card for any damage incurred during the transfer by your fault.
The Company shall not be liable for any delays, changes or service cancellations due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by the third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.
Disputes and Limitation of Damages
In the event of a dispute, the Company and the Client shall endeavor to seek an amicable and faithful agreement. If the parties fail to reach such an agreement, the dispute shall be referred to a mediator. However, if the mediation is also unsuccessful, the case of dispute shall be referred to a formal litigation process in the courts of Fribourg, Switzerland.
If the service quality does not meet your expectations, you are strongly encouraged to inform us about it preferably in written form by sending us an e-mail or completing the special form in the contact page.