FAQ

If you're struggling to make a booking online through the website, you can email us at info@alptransfer.com. One of our dedicated customer service assistants will respond to you as soon as possible to confirm your booking.

Children of any age will still need to appear on your booking confirmation. This is because they still occupy space in the car and will be considered when selecting car suitability. If your child requires a booster or child's seat, we advise you to contact us upon making the booking so provisions can be made.

Yes. Just get in touch prior to your arrival and we can set your car up with the required child or booster seating.

You can select the vehicle of your choice by visiting “Fleet” section of our website.

Because we operate a superior service, we're unfortunately only able to offer private transfers. No shared transportation is available.

We can take payment by Credit Card or Bank Transfer (at least 14 days before your arrival). The payment is nonrefundable if changes are made later than 48 hours prior to arrival.

Yes, we do! You can select our Meet & Greet options when making a booking.

Our drivers will be waiting at the arrival hall inside the airport. They will make themselves known by holding a sign with the leading passenger’s name.

If you can't find the driver, you should contact us via our emergency number +41 58 580 0771, available around the clock.

Booking cancellation must be submitted more than 48 hours prior to the commencement of the transfer. If you cancel 48 hours prior to the transfer, your payment will be refunded via the method that you paid. No refund is applicable if the booking cancellation is made less than 48 hours before the transfer is due.

You can change the details up to 24 hours prior to commencement. However, any last-minute changes are subject to agreement.

Yes, our company uses vehicles for passengers with special needs and accessibility requirements. Please get in touch to confirm your requirements prior to arrival.

You can make the reservation 24 hours prior to your arrival date. Bookings placed last-minute are subject to agreement.

You should clearly outline the different pickup/drop off place in the “special requests” field on your booking inquiry. We will do our best to accommodate this.

If your group is divided in two (or more) parts, and some of the members are arriving at different times, but you desire to have the same transfer for the whole group, you are advised to make the booking pickup time according to the last arrival flight.

Our quotation includes all charges such as VAT, luggage, child seats and waiting time in case of a late arrival (up to 1 hour waiting time is free of charge).

Our fleet is available only with the accompaniment of an experienced and friendly driver. You cannot hire our cars for personal use.

Smoking and consumption of alcohol and spirits are strictly prohibited in the company’s vehicles.

Once you place a booking, you are advised to declare your excess baggage. Two items: medium and small sized ones, as well as a ski and a snowboard bag are applicable for one passenger. Any extra or excess luggage must be submitted in advance, in order to arrange the correct vehicle size.

• Small_ 55 x 40 x 23
• Medium_ 70 x 45 x 25
• Large_ 80 x 50 x 30

All possible delays and changes related to the arrival/departure time must be provided in advance if they are within your control. There would be no extra charge for 1 hour waiting time, however, if delays exceed 1 hour, extra charges are applicable. For more information, visit our Terms & Conditions section.

We always provide the customers with the necessary invoice submitted with transfer and price details.

We organise transfers to car free resorts if requested in advance.

If the customer is not provided with the expected service due to company fault or inaccuracies, a full refund will be made. For more information, visit our Terms & Condition section under "Cancellations".

A tour itinerary can be outlined according to the customer’s basic interests and requests. The primary details such as destinations, dates, and preferred car model can be customized.