How can I make a booking?
You can make the booking both online and in written form, either by Fax or via e-mail at firstname.lastname@example.org. Your reservation should be submitted at least 24 hours before your arrival. For the last-minute bookings, you will receive confirmation upon our agreement due to our schedule and service availability. We advise reading our company's policy for more information.
What happens if I fail to place an online booking?
If you're struggling to make a booking online through the website, you can email us at email@example.com. One of our dedicated customer service assistants will respond to you as soon as possible to confirm your booking.
Do infants count?
Children of any age will still need to appear on your booking confirmation. This is because they still occupy space in the car and will be considered when selecting car suitability. If your child requires a booster or child's seat, we advise you to contact us upon making the booking so provisions can be made.
Do you provide child seats if needed?
Yes. Just get in touch prior to your arrival and we can set your car up with the required child or booster seating.
What kind of vehicles do you provide?
You can select the vehicle of your choice by visiting “Fleet” section of our website.
Do you provide shared transfers?
Because we operate a superior service, we're unfortunately only able to offer private transfers. No shared transportation is available.
What are the payment types?
We can take payment by Credit Card or Bank Transfer (at least 14 days before your arrival). The payment is nonrefundable if changes are made later than 48 hours prior to arrival.
Do you provide “Meet” & “Greet “service?
Yes, we do! You can select our Meet & Greet options when making a booking.
How do I find the driver?
Our drivers will be waiting at the arrival hall inside the airport. They will make themselves known by holding a sign with the leading passenger’s name.
What should I do if I fail to find the driver?
If you can't find the driver, you should contact us via our emergency number +41 58 580 0771, available around the clock.
What do I need to know before canceling my booking?
Booking cancellation must be submitted more than 48 hours prior to the commencement of the transfer. If you cancel 48 hours prior to the transfer, your payment will be refunded via the method that you paid. No refund is applicable if the booking cancellation is made less than 48 hours before the transfer is due.
What if I want to change the details of my booking?
You can change the details up to 24 hours prior to commencement. However, any last-minute changes are subject to agreement.
Do you provide mobility services?
Yes, our company uses vehicles for the passengers with special needs. Please get in touch to confirm your requirements prior to arrival.
When can I make the booking?
You can make the reservation 24 hours prior to your arrival date. Bookings placed last-minute are subject to agreement.
How should I notify the different pickup/drop off place?
You should clearly outline the different pickup/drop off place in the “special requests” field on your booking inquiry.
Different members of the same group arrive at different times. How should I submit the booking?
If your group is divided in two (or more) parts, and some of the members are arriving at different times, but you desire to have the same transfer for the whole group, you are advised to make the booking pickup time according to the last arrival flight.
Do your prices include all taxes?
Our quotation includes all charges such as VAT, luggage, child seats and waiting time in case of late arrival (up to 1 hour waiting time is free of charge).
Do you provide a car at disposal with/without driver?
Our fleet is at disposal only with the accompaniment of experienced and well-mannered drivers.
What is your smoking/drinking policy?
Smoking and consumption of alcohol and spirits are strictly prohibited in the company’s vehicles.
How much luggage is allowed for a passenger?
Once you place a booking, you are advised to declare your excess baggage. Two items: medium and small sized ones, as well as a ski and a snowboard bag are applicable for one passenger. Any extra excess luggage must be submitted and notified in advance, in order to arrange the correct vehicle size.
- Small_ 55 x 40 x 23
- Medium_ 70 x 45 x 25
- Large_ 80 x 50 x 30
All possible delays and changes related to the arrival/departure time must be notified in advance if within your control. There would be no extra charge for 1 hour waiting time, however, if delays exceed 1 hour, extra charges are applicable. For more information visit our Terms & Conditions section.
Do you provide an invoice for the required transfer?
We always provide the customers with the necessary invoice submitted with transfer and price details.
Do you make transfers to car free resorts?
We organise transfers to car free resorts if requested in advance.
Will you refund me if I miss the transfer?
If the customer is not provided with the expected service due to company fault or inaccuracies, a full refund will be made. For more information, visit our Terms & Condition section under "Cancellations".
Do you make up a tour itinerary?
A tour itinerary can be outlined according to the customer’s basic interests and requests with the primary details such as destinations, dates, and preferred car model can be customized.