ARATOURS GmbH trading as AlpTransfer (hereinafter called the “Company”) represents below Terms and Conditions. By placing a booking by phone or online, you affirm, that you have considered and accepted our Company’s Terms and Conditions. The company shall not be liable for any errors or omissions that may happen, if you ignore being acknowledged with it. If you will have a question, a concern or need an explanation, our team is always at your disposal with assistance. The Company may alter Terms and Conditions from time to time. Therefore, you should check the new version of it on our website www.alptransfer.com regularly. The Company shall endeavor to act in good will and make all efforts within its competence to ensure an enjoyable and safe journey, which fully meets clients’ expectations.
While making a booking with us you are obliged to supply with all the necessary information, such as passenger name, dates, pick up information and payment details as well as ensure their credibility. If there will be any changes in previously provided transfer details, it will be your responsibility to contact us and request modifications. All notifications we send require an acknowledgment of receipt: you should check the voucher and inform us in case of any inconsistencies as soon as you receive it. Once we receive your transfer request, we will acknowledge it in written form and contact you regarding the payment.
We offer you an all-inclusive price without any hidden costs, unless you may have any additional requests (additional drop off, waiting time, last minute updates etc.). The price shall be quoted between the Company and the Client based on current rates and tariffs. The prices quoted to the Client at the time of the reservation may subsequently be altered only if certain price determinants such as the Swiss franc/Euro exchange rate, fuel costs, taxes or other government levies change.
Trip distance and time provided in the voucher are only for planning purposes: depending on traffic, weather and road conditions or any other event, distance and time of the transfer may be changed.
The company accepts all widely used payment methods such as Credit Card, bank transfer (at least 5 days prior to the pickup date) and PayPal. In providing payment details, you warrant that you have authority to use the card and authorize us to withdraw the amount.
Regarding Credit card payments, for security we are eager to send you a secure payment link, so that you will not have to provide your CC details online. In case of cash payment bookings, the company requires credit card details only to secure your booking. The company will be authorized to withdraw the amount from the card, if you fail to use the transfer and do not acknowledge us about it. Choosing cash payment booking, please, ensure that you have the correct amount available, unless otherwise stated in your voucher.
Changes to your reservation must be submitted via e-mail, phone or fax checked by the transfer operator and confirmed by e-mail. You are liable for any increased transfer service cost resulting from requested change. Below are certain examples in case of which price alterations may be applied:
All amendments are subject to availability. Amendments or cancellation requests should not be made with the drivers: only transfer operator is entitled to confirm your changes.
Free cancellation will be applied 48 hours or more prior to the pickup time, for 1 to 8 passengers. The cancellations received less than 48 hours before the scheduled pickup time affords us the right to terminate the transfer request without making a refund. For all non-refundable and cancelled transfers, we will provide an invoice, so that you can claim the expense back against your tour operator, airline or travel insurance provider. Transfer cancellations for large groups (9+ passengers) are free of charge only 72 hours prior to the pick-up date (time is calculated not per pick-up hour but date). Group Bus reservations for any events require cancellation at least 3 days prior to the pick-up date. The cancelation policy doesn’t apply for “No Free Cancellation” bookings.
Any cancellation made over the phone or
Depending on the routes and the season, we can accept bookings from 0 to 48 hours before the pickup time. However, you are encouraged to make a booking 48 hours prior to the pickup time, otherwise certain changes may apply as a last minute booking or we simply may have no availability.
In case of force majeure situations, the Company reserves the right to cancel the transfer or make changes to the transfer/travel arrangements. These include war, epidemics, natural disasters, military operations, etc., the effects and consequences of which cannot be reasonably mitigated or prevented, as well as delays and deviations caused by weather conditions (heavy rains, thunderstorms, fires, etc.) or public services (changes in the schedule of air transport and railway). In rare cases, if we cancel the booking, the Company shall notify the Client at the earliest possible date and refund all the amounts that have been prepaid to us.
All children and infants regardless of age count should be included in the total number of passengers while making a booking. Child seats are being provided free of charge. You are encouraged to inform us about the age of travelling children, so that the company can provide a proper child seat. If you want to use your own child seat, we need to be informed about it to ensure that the vehicle provided can accommodate the seat. Whenever you are taking coaches, then child seats cannot be provided, as those vehicles do not have compatible seating.
Customers are limited to two items of luggage (one usual holiday luggage bag and a small hand luggage), and a ski or a snowboard bag per person. Any extra excess luggage must be submitted and informed in advance enabling the Company to accommodate with the suitable vehicle. Below you can be acquainted with luggage dimensions:
The Company will monitor your flight, and in case your flight is delayed, the pickup time automatically will be adjusted to flight arrival time. However, if the flight is delayed more than an hour, the Company is entitled to release the driver and put your reservation on hold for the next available transfer at the earliest possible time. Whenever the flight is cancelled, then the Company is entitled to release the driver and claim a payment from the Client. We will provide you with an invoice, so that you can claim the reimbursement from Air Company or travel insurance company.
Below the voucher, you will find the Company hotline number: we strongly advise to call our hotline in case of any delays or cancellations and we will advise you on further procedure with the booking. Free waiting time at the airports is up to 1 hour. After an hour the driver can be released or as per availability wait for the client for extra payment. In case of non-airport pickups, the free waiting time is 15 minutes. It is your responsibility to call the Company if you are not able to locate the driver at earlier agreed upon pickup place, or if you are delayed in immigration, customs, lost luggage or baggage collection. If the customer fails to call the company and inform about any kind of delays, then after free waiting time as per pickup locations mentioned above (airport 1 hour and non-airport locations 15 minutes) the service will be considered a “no-show”. In case of “no-show” customer accepts to pay full cost of the booked service.
The images illustrated on the quote page are for illustration purposes only. You can have a look at the Company’s fleet, which is
If the Company fails to comply with these terms and conditions, then it is responsible only for loss or damage caused to you because of the breach and negligence. Hence, a refund will be made as per the caused damage by the company. We are not liable for accidents, which occur during the provision of the service such as illnesses, injuries or
The client is solely responsible for the accuracy of
It is your responsibility to provide full and correct information while making a booking and notify the Company in case of any alterations in the details, that you have previously provided. Hereby you authorize us that the Company is entitled to charge the card for any damage incurred during the transfer by your fault.
The Company shall not be liable for any delays, changes or service cancellations due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by the third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.
In the event of a dispute, the Company and the Client shall endeavor to seek an amicable and faithful agreement. If the parties fail to reach such an agreement, the dispute shall be referred to a mediator. However, if the mediation is also unsuccessful, the case of dispute shall be referred to a formal litigation process in the courts of Fribourg, Switzerland.
If the service quality does not meet your expectations, you are strongly encouraged to inform us about it preferably in written form by sending us an e-mail or completing the special form in the contact page.